FAQ

1. Are your products safe to use?

Yes. We carefully select beauty products from verified suppliers. However, we recommend performing a patch test before full use, especially if you have sensitive skin.

2. Where do you ship from?

Our products are shipped from international fulfillment centers through CJ Dropshipping and other trusted partners.

3. How long will my order take to arrive?

Delivery typically takes 7–25 business days, depending on your location.

4. Can I cancel or change my order?

You may request changes or cancellations within 12 hours of placing your order. After that, orders may already be in processing.

5. What if my order is delayed or lost?

If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate and provide a solution (reshipment or refund when applicable).

6. Do you offer refunds?

Yes. If there is an issue with your order, please review our Refund Policy and contact support within 14 days of delivery.

7. How can I contact IDEM?

You can reach us anytime at:
📧 support@idembeauty.com